Versandinformationen

Frequently asked Questions

The frequently asked questions should help you to find an answer quickly. To make searching easier, the questions are divided into categories. You can also search for an answer using a specific keyword.

Shipping and delivery

How much does the shipping cost?

On this page you can read everything about delivery, delivery times and shipping costs.

How long does the delivery take?

On this page you can read everything about delivery, delivery times and shipping costs.

Measurements

How do I choose a size?

We offer standard sizes as well as tailormade clothing.  All our garments are made after we have received the orders from customers. The customer can also order special sizes as per the required measurements at a small additional cost. Please use our measurement guide to create a measurement profile and place the order accordingly.

Why do I have to tell you my height and weight?

This data helps our algorithm to calculate the dimensions exactly. Feel free to estimate your weight if necessary - a few pounds difference will not affect the accuracy of your measurement profile.

What happens if my garment doesn't fit?

In the unlikely event that your measurements are not perfect, please contact Oscars Hunting Customer Service. If this is your first order, we will replace your garment free of charge. 

Discounts and Gift Vouchers

Do you offer any discounts?

Our members receive discounts via email. Become a member so you don't miss any exclusive offers.

My gift voucher is not accepted. How do I proceed?

Simply contact our customer service with the code and the amount so that we can help you quickly and easily.

How can I redeem my voucher?

You can use your gift voucher at checkout. You can add more codes if you have multiple gift cards. If you don't use the full amount of the voucher, the remaining balance will be saved for later use and you can use the code again on your next purchase.

General questions

Do you offer telephone customer service?

Normally, our low prices result from a low cost structure. We have therefore decided to offer customer service via email. However, if you have a specific question which needs to be answered urgently, we can be reached by telephone. Otherwise, we aim to answer your inquiries within 24 hours on weekdays.

Fabrics

Where can I find out more about the respective substances?

Click here to learn more about fabrics. You can also browse our fabrics library by clicking one of the following links: Jacket and Trouser fabrics, Shirt fabrics, T-shirt and Polo shirt fabrics, Sweat shirts and pants, Rainwear fabrics.

Place an order

I have just ordered, but I would like to change something. How can I make the change?

Please email us directly at Customer Service and let us know what you would like to change. As orders go into production quite quickly, it is important that you contact us as soon as possible so that we can forward the changes to our tailoring department before your garments go into production.

I would like to order a gift for someone else. What’s the best way to do this?

Please change the delivery address information in your profile. This is especially important if that person lives in another country, as different currencies and VAT rates apply. Please enter your own address in your profile only after the gift has been sent.

What is the fastest way to order a gift voucher?

You can order a voucher to download from us if you pay for it directly at the end of the ordering process. Simply select Download as the delivery method and the gift voucher will be available for download as a .pdf file after completing the order. We will also send you an email to the address stored in your profile, which also contains the voucher file. If you wish to order the voucher for someone who lives in another country, please change the address in your profile in advance to receive the correct currency for the gift voucher.

How can I order the same design again without having to start over?

It's very easy: log in with your customer account and go to your previous orders. Then simply click on the item of clothing you wish to re-order, Click on it and the product will load. You can then change the dimensions as you wish or place the garment directly in your shopping cart. Please note that not all fabrics and designs are always in stock - in this case you will be informed by a pop-up window.

I would like to save my cart/design.

Place the designs you want to save in your shopping cart. Make sure you are logged in. To save your cart for 14 days.

Ethics and social responsibility

Where do you produce your customized products?

We produce all of our products in our own and operated workshops in Pakistan. All staff are employed by us. This gives us a full overview of working conditions, salaries, environment, etc. at all times. This means we can guarantee that the entire production takes place under excellent conditions. 

Where do your fabrics come from?

We currently buy our fabrics from leading suppliers in Pakistan, China and some European suppliers.  All of our suppliers have agreed to our code of conduct with their signature. 

Complaints and Returns

When unpacking, I discovered a stain on my new garment. How do I proceed?

We would ask you to first wash the garment according to the washing instructions and without any additional treatment such as bleach or similar. If the stain is still there after the first wash, please send a photo to our Customer Service so we can investigate further.

My tailored garment does not fit. What should I do?

Don't worry, we'll help you! If you have ordered a garment that can be washed at home according to the washing instructions, please do so first. If the garment still doesn't fit after washing, please contact our customer service and send us a few photos of you in the garment in question (front and back). To do this, stand up straight and relaxed and let your arms hang loosely at your sides. Our Perfect Fit Guarantee applies to first-time orders.

I would like to send back an item that is in stock. How do I proceed?

Since all our custom garments are made to order from your design and your measurements (even those that are design suggestions) these cannot be sold to anyone else and cannot be returned. If it is your first order you can use our perfect fit guarantee . Please send a couple of pictures of yourself wearing the garment (front and back) to our customer services department. Stand straight with your arms relaxed and include a message describing your problem.

Non-custom items can be returned or exchanged within 14 days. Please see the Terms and Conditions for more details.
Send the unused items in their original packaging to:

Oscars Hunting Store
Ost Strasse 14

53173 Bonn
Germany

You are responsible for the returned goods until it reaches us. Order number or customer number must be clearly included in the return. Please also advise if you wish to have a refund or to exchange the merchandise for something else. If you choose to return a complete order, we will refund the original shipping cost. However, you must pay for the return shipping cost.

                Shipping and delivery

We always strive to deliver our products to you cost-effectively, quickly and in an environmentally friendly manner.

Free shipping to Germany

Shipping to all other countries is listed below.

Delivery time

Our delivery times are estimated and updated daily and are based on current production capacity and the number of pending orders. Normally, all orders are shipped within 14 working days.
If we need to contact you regarding your order, the delivery time will be delayed until we receive a response from you. Attention: During the celebration periods (e.g. before Easter and Christmas, Black Friday, etc.) there may be delays due to the increased volume of orders due to our shipping service provider. So please order in time!

Please refer to our general terms and conditions for more information.

Estimated delivery time to Germany is about Two weeks.

As an overview of the additional shipping costs outside of Germany, we have summarized the following table for you.

*at current German VAT

Which countries do you ship to?

Hunting clothing and hunting equipment are delivered automatically to the countries listed in the table. If your desired country is not listed, just send us an email. Please let us know your address and the items you want.

Which shipping service providers will my package be sent with?

All our items are shipped with our shipping partner DHL .

Can I also have my order delivered to a DHL Packstation?

Of course, you can also easily have your package delivered to a DHL Packstation. Please simply enter your Packstation number and your post number in the delivery address.
Please note that for deliveries to a packing station, we require a valid postal number .
A delivery to packing stations of other shipping service providers is not possible.

Can my delivery address differ from my billing address?

We will be happy to deliver your order to a delivery address that differs from your billing address. This is often used by customers if they are more likely to be found at work or if the order is a gift that the recipient is not allowed to see. If you wish, simply enter
your delivery address in the shopping cart!

What is a partial delivery?

It is of course very important to us that the items you have ordered reach you as quickly as possible.
If, in an exceptional case, an item from an order with several items cannot be delivered within 1-2 working days, it may happen that we split your order into several partial deliveries . Of course, we will deliver
the unavailable article to you as soon as possible free of shipping costs! This is how we guarantee that you will receive all the items you have ordered as quickly as possible.

How do I make sure my order arrived correctly?

To check whether you have placed your order correctly and whether it has arrived, you can see this in the order confirmation email we sent you. This will be sent to you automatically immediately after you have placed your order. Please check the SPAM folder!
Of course, you can also view the items you have ordered in your online customer account (if you have one). To do this, simply log in to www.oscarshunting.com with your stored e-mail address and your password under "Login". Under the heading "Customer account" you can call up all your orders and see the current status.
If your order was not placed correctly, we ask you to contact us immediately by telephone (0228/9339 0800) or by e-mail.

How can I track my package?

As soon as your package has been handed over to our shipping service provider DHL, we will send you a shipping confirmation with your personal tracking number including a tracking link by email.

Simply click on the link in this email and you will already know where your package is currently located and when the expected delivery date is.

What can I do if I haven't received my shipment?

Please check the status of your shipment first with the tracking link we sent you via email. Here you can find out exactly where your order is currently located.
If your DHL delivery status says "delivered" but the shipment has not arrived , please check first whether a neighbor has accepted your package. This is the case in 90% of all cases.
If the status at DHL does not change for more than 5 working days, please contact our customer service so that we can initiate an investigation. You can easily reach him by telephone (0228/9339 0800) or by e-mail.

What to do if I received a wrong item?

Due to the large number of daily orders, it can of course happen that you receive an item that you did not order because it was packed incorrectly.

We very much regret this and of course we apologize to you!

If this is the case, please contact our customer service urgently on Tel. 0228/9339 0800: or send us an email.

Of course, you can also use the free return label at www.oscarshunting.comf and return the wrong item.